TCATA Customer Support
The Twin Cities Area Transportation Authority's (TCATA) main office is located at 275 E. Wall St. in downtown Benton Harbor. This location also serves as a stop on the fixed route as well as a transfer point to Berrien Bus transit systems.
Excellent public transportation is our business. Rider satisfaction is our mission. We promise to provide you with the highest level of customer service everyday--at every stop and on every bus you ride with us. Contact us anytime, for any reason. We look forward to hearing from you.
Telephone Customer Support
If you have any questions and would like to talk to a Twin Cities Area Transportation Authority (TCATA) representative during operating hours, please call:
Monday - Friday: 8:00 a.m. - 5 p.m.
Submit Complaints, Comments and Concerns
Click HERE to send a complaint, comment or concern online now! Your completed suggestion form will be directed to the best administrative staff whom will address your concern. If you would like to hear back from us, please leave us with your email address on the suggestion form. Thank you!
Protecting Your Rights
Pursuant to federal requirements, the Twin Cities Area Transportation Authority (TCATA) is required to operate its service and other programs without regard to race, color, and national origin. As such, to ensure that TCATA customers are not discriminated against, we have adopted processes that promote equal access and quality service to all customers. If you are interested in knowing the complaint process, please call our Customer Service Department at (269) 927-2268.
All comments and suggestions are welcomed and will be considered.
You can also submit your comments, suggestions or complaint via:
- Submit your comments, suggestions or complaint via email to:firstname.lastname@example.org
- Send a letter to: Twin Cities Area Transportation Authority, 275 E. Wall St. Benton Harbor, MI 49022
When filing a complaint, please be sure to include your contact information as well as details of the incident including what occurred, where and when, and the names, addresses, phone numbers and e-mail addresses of witnesses.